Payroll Solutions Specialist

Overview

ADP is hiring a Payroll Solutions Specialist
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ADP is seeking a candidate to join a high-performing team in the Human Resources Outsourcing department that provides support and guidance on payroll and tax-related questions and issues for Client Payroll Administrators. This role emphasizes client satisfaction and the responsibility of maintaining ADP's service reputation.

Responsibilities include developing accurate, comprehensive, and friendly responses to client inquiries about payroll practices and tax considerations, using multiple tools and resources. The daily work is client-focused and varies with the questions received, supported by top-ranked training.

Work in a metrics-driven, call-center environment with a structured day. Communicate clearly and professionally, build rapport with clients, and maintain high client satisfaction scores. Emphasis on collaboration, inclusivity, and a positive work culture.