Snow Architect Custom Apps

Needing a Service Now Architect to oversee custom applications on Service Now Platform of a prominent global company.

The Service Now Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering leveraging App engine studio.

Service Now Architect with Custom Apps, Remote

• Needing a Service Now Architect to oversee custom applications on Service Now Platform of a prominent global company.
• The Service Now Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering leveraging App engine studio.

• Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global Service Now landscape spanning numerous instances.
• Design end to end solutions to customer requirements.
• Service Portal design, often in support of custom applications
• Knowledge of Custom apps/ App Engine.
• Provide support of custom applications development and migration
• Implement Service Now in Domain separated instance.
• Support Virtual Agent configuration and development.
• Worked on CSM, HRSD, GRC, ITBM modules.
• Develop methodologies for consistent development, improvement, and deployment of designed solutions.

• 8+ years of relevant experience with Service Now required.
• 3+ years’ experience with Java Script required.
• Service Now System Administrator certification required.
• At least 2 years in assessment, building & designing custom applications on Service Now.
• In depth knowledge of Custom Workspace is a must
• CSA is a must
• Active CSA + 2 Mainline certifications
• Hands-on development experience of Service Now scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

• CIS – ITSM certification
• CIS – CSM certification
• Certified Application Developer (Service Now).
• CIS – Risk and Compliance certification.
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Prior experience in leading technical governance boards and solution reviews
• Expert in working on Performance Analytics
• Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
• Knowledge of integration Hub required.
• Excellent knowledge of Service Now Best Practices

• Experience in Service Now Mobile app development
• Advanced knowledge of CSDM & CMDB
• ITIL Foundations certification preferred.
• Knowledge of LDAP/Active Directory.
• Experience with HTML coding
• Knowledge of Jelly script strongly preferred.
• Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
• Ability and willingness to lead.
• Self-starter and innovator.