Field Technical Support Techician

Job Title

Field Technical Support Technician

Support is provided on-site at customer locations; this role requires 50% travel to support clients and training needs.

• Provide on-site technical support for HP printing press systems, including installation, configuration, and maintenance.
• Deliver proactive and reactive services to ensure customer satisfaction and loyalty, adhering to Service Level Agreements.
• Assist customers by offering comprehensive overviews of installation activities and site‑specific information.
• Identify opportunities for process improvements, make recommendations, and ensure effective business controls through review and analysis.
• Coordinate with various departments to monitor process execution and foster positive working relationships with colleagues and clients.

• Minimum Vocational/Diploma/Associate Degree in a technical field or a Degree with 1–2 years of relevant experience.
• Strong knowledge of customer relationship management, technical support, and field service management.
• Ability to work independently with limited supervision and handle moderately complex assignments.
• Excellent communication skills and a customer‑focused mindset.
• Willingness to travel approximately 50% to support customer needs and training.

• Opportunity to work with cutting‑edge printing technology and technical systems.
• Chance to develop your skills through hands‑on experience and technical training.
• Supportive work environment that values diversity and inclusion.
• Potential for career growth within a global organization.
• Competitive pay rate aligned with industry standards.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!