Field Technical Support Techician

Our client, a leading organization in the printing and technical support industry, is seeking a dedicated and skilled Field Technical Support Technician to join their dynamic team. As a vital part of the Technical Support Department, you will support a diverse range of customer environments, ensuring optimal performance and satisfaction. The ideal candidate will demonstrate excellent problem-solving skills, strong communication abilities, and a proactive approach to service delivery, aligning seamlessly with the company's commitment to exceptional customer experience and technical excellence.

Job Title: Field Technical Support Technician

Location: Support is provided on-site at customer locations; this role requires 50% travel to support clients and training needs.

• Provide on-site technical support for HP printing press systems, including installation, configuration, and maintenance.
• Deliver proactive and reactive services to ensure customer satisfaction and loyalty, adhering to Service Level Agreements.
• Assist customers by offering comprehensive overviews of installation activities and site-specific information.
• Identify opportunities for process improvements, make recommendations, and ensure effective business controls through review and analysis.
• Coordinate with various departments to monitor process execution and foster positive working relationships with colleagues and clients.

• Minimum Vocational/Diploma/Associate Degree in a technical field or a Degree with 1-2 years of relevant experience.
• Strong knowledge of customer relationship management, technical support, and field service management.
• Ability to work independently with limited supervision and handle moderately complex assignments.
• Excellent communication skills and a customer-focused mindset.
• Willingness to travel approximately 50% to support customer needs and training.

• Opportunity to work with cutting‑edge printing technology and technical systems.
• Chance to develop your skills through hands‑on experience and technical training.
• Supportive work environment that values diversity and inclusion.
• Potential for career growth within a global organization.
• Competitive pay rate aligned with industry standards.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability – and in 2023 Manpower Group was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.