Operations Analyst​/Ecommerce Expert

Dynamic Ecommerce Operations & Strategy Virtual Assistant

Role Overview

We are seeking a strategic, detail-oriented, dynamic operations virtual assistant with a passion for problem-solving and a deep understanding of the Shopify ecosystem and e-commerce operations. This role is ideal for someone who thrives in a fast-paced environment, is eager to align with a mission-driven organization, and is excited about making an impact.

Cultural Fit

We value individuals who embody our company values:

Craftsmanship: delivering superior quality with meticulous attention to detail.

Commitment: ensuring excellence in all endeavors.

Curiosity: pursuing knowledge and innovation to solve problems.

Cheerfulness: uplifting the team and approaching challenges with positivity.

Candor: encouraging honesty and proactive communication.

This role requires a natural collaborator who takes pride in their work, learns quickly, and seeks to elevate both personal and team performance.

Key Responsibilities

Strategic Operations Management

Lead and streamline operations across customer service, fulfillment, marketing, and product management.

Identify, troubleshoot, and implement technical solutions to optimize workflows and performance.

Adaptable and thinking strategically and also in a detailed-oriented way to know how a change in one area of the business affects other areas.

E-commerce Expertise

Leverage deep knowledge of e-commerce software.

Ability to quickly learn new e-commerce software and understand how various software programs interact.

Ability to troubleshoot technical and strategic issues within e-commerce software, particularly within Shopify, Etsy, and associated apps, including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate program management tools, to enhance business efficiency and drive growth.

Create flows, campaigns, and segments. Possess a strong understanding of the technicalities of the Klaviyo platform. Analyze email marketing data to continuously improve. Collaborate with the creative department to design emails.

Continuously evaluate and integrate new tools and best practices to ensure a cutting-edge e-commerce presence.

Knowledge of Shopify's technical features and coding knowledge is a plus.

Collaborate with developer teams; clear communication of technical needs and comprehensive understanding are required.

Data Analysis:

Knowledge of social media native platform features and analytics. Ability to post content and manage social media platforms as needed.

Experience managing social media shops (e.g., Facebook, Instagram, and Tik Tok) is a plus.

Collect and clean operational data to identify trends and patterns.

Generate insightful reports to inform decision-making and strategic planning.

Utilize data visualization tools to present findings effectively.

Evaluate website performance and effectively troubleshoot issues.

Customer Experience

Utilize platforms like Gorgias to deliver outstanding customer service. Understand customer grievances and solve their issues. Have a problem-solving mindset.

Represent the brand. Experience in customer service to handle a platform like Gorgias.

Have a strategic mindset to implement customer feedback.

Analyze customer feedback and implement improvements that enhance user satisfaction.

Marketing & Growth

Partner with marketing teams to develop targeted campaigns, optimize email flows, and create high-performing landing pages.

Identify and engage potential influencers and affiliates to expand outreach.

Project & Fulfillment Management

Oversee end-to-end fulfillment processes, ensuring efficiency, accuracy, and alignment with quality standards.

Proactively manage inventory and operational workflows to meet customer and business needs.

Team Development & Collaboration

Foster a culture of excellence, curiosity, and cheerfulness within the team.

Develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

Qualifications:

Proven track record of at least one year of success in operations or e-commerce management.

Exceptional organizational skills with the ability to manage multiple priorities. Strong problem-solving abilities with an analytical mindset.

Effective communicator with a passion for fostering collaboration and innovation.

Commitment to personal and professional growth, embodying the values of craftsmanship and candor.

Quick learner who is adaptable to new platforms.

Self-starter with strong self-leadership skills.

Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and their ecosystem, including apps for marketing, customer service, and analytics is a plus.