Fulfillment Specialist & Asset Recovery

Fulfillment Specialist & Asset Recovery

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are currently hiring a Fulfillment Specialist to join us at our El Paso, TX location.

• Contact employees through phone, Microsoft Teams, BHIVE, and email.
• Verify employee-assigned IT assets, including computers and monitors.
• Collect and document asset serial numbers and ownership information.
• Follow up with employees who do not initially respond.
• Track outreach activities and employee responses.

• Compare employee-provided information against existing inventory records.
• Validate asset ownership and assignment accuracy.
• Identify discrepancies between reported assets and inventory databases.
• Investigate missing, duplicate, or incorrectly assigned assets.
• Ensure employee data is properly associated with assigned hardware.

• Correct formatting errors and inconsistent data entries.
• Resolve data entry inaccuracies and incomplete records.
• Update inventory repositories with validated information.
• Maintain accurate documentation of changes and corrections.
• Support the preparation of a final reconciled inventory dataset.

• Maintain detailed records of collection and validation activities.
• Escalate unresolved discrepancies to the Project Lead.
• Participate in quality review sessions.
• Provide status updates and progress reports as requested.
• Assist with project closeout documentation.

• High school diploma or equivalent required.
• Associate degree in Information Technology, Business Administration, Data Management, or related field preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality of employee and asset information.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision
• Can do attitude working with Stakeholders to overcome obstacles and respond to inquiries.
• Upbeat, friendly personality, and professional phone etiquette
• Professional demeanor, dependable, punctual, and consistent
• Proven success effectively interacting with all levels of an organization.
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality.
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must

El Paso United States of America