Data Center Technician

Job Description

Data Center Technician
Location: El Paso, TX
Compensation:$60,000 Annual Salary
Employment Type: Full-Time
Work Arrangement: Onsite

Job Overview

The Data Center Technician is responsible for supporting day-to-day operations within a mission-critical data center environment. This role focuses on maintaining uptime, security, operational reliability, and customer satisfaction through infrastructure support, monitoring, troubleshooting, preventive maintenance, and technical assistance.

The ideal candidate is technically inclined, customer-focused, bilingual, and capable of working in a fast-paced environment while supporting network, fiber, and data center infrastructure operations.

Must‐Haves

• Bilingual: English and Spanish
• Experience as a:
• Data Center Technician
• NOC Technician
• SOC Technician

Similar technical support role

Experience working with:

• Fiber optics
• Copper cabling
• Network infrastructure
• Data center environments
• Ability to work:
• On-call rotations
• Nights, weekends, and holidays when required
• Strong troubleshooting and customer service skills
• Valid driver's license

Preferred Qualifications:

Education

• Associate Degree or higher in:
• Telecommunications
• Electrical Engineering
• Mechanical Engineering
• Computer Networking
• Related technical field

Technical Knowledge

• OSI Model
• Network Fundamentals
• OTDR Testing Equipment
• Fiber Testing Equipment

Software & Tools

• Asana
• Slack
• Google Workspace

Responsibilities:
Data Center Operations

• Monitor, inspect, and maintain critical data center infrastructure
• Perform preventive and corrective maintenance activities
• Support installation and maintenance of network and telecommunications equipment
• Troubleshoot service interruptions and infrastructure issues
• Participate in capacity planning and infrastructure upgrades

Network & Fiber Support

• Install, terminate, test, and troubleshoot fiber optic and copper cabling
• Support network equipment including routers, switches, and related hardware
• Utilize fiber testing equipment and OTDR tools when required

Customer & Facility Support

• Assist customers with service requests and support needs
• Escort customers, vendors, and contractors as required
• Support physical security procedures and access control policies
• Provide exceptional customer service in all interactions

Documentation & Compliance

• Maintain accurate service logs and technical documentation
• Track incidents, requests, and maintenance activities
• Follow company operational, security, and safety procedures
• Assist with process improvements and operational best practices

Key Competencies

• Strong customer service and communication skills
• Problem-solving and troubleshooting mindset
• Attention to detail and accuracy
• Ability to work independently and within a team
• Adaptability in a mission-critical environment
• Strong organizational and time-management skills

Compensation & Benefits

• Annual Salary: $60,000
• Dental Insurance: 100% employer-paid coverage for employee
• Vision Insurance: Not currently offered
• Paid Time Off (PTO): 80 hours during the first year
• Retirement Plan: Simple IRA
• Life Insurance: Company-provided
• Short-Term Disability Coverage: Included
• Bonus Program: Not currently offered

Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?

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