Systems Administrator; Journeyman

Job Title:

Systems Administrator (Journeyman)
Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local Anticipated Posting End:
There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

The Opportunity:

CACI is seeking a Journeyman Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State.

This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

Perform and coordinate Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, troubleshooting, resolving, escalating, and determining root cause analysis for all tickets under DT/EA/CST's management

Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), and offering limited support for mobile devices

Perform infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure tasks

Support application installation, deployment, and collaboration platform support for CA enterprise systems and services

Perform network operations activities in support of enterprise network services and connectivity across the organization

Collaborate with stakeholders to update Ticket Management System configurations, develop and maintain workflows, and recommend system enhancements for hardware, software, processes, and procedures

Enhance and maintain self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets, hardware/software requests, and account provisioning

Support change management processes in accordance with DT/EA/CST policies and procedures, participating in change management meetings as required

Provide technical support across multiple technology domains including desktop, infrastructure, applications, and network services to ensure comprehensive IT operations

Apply systems administration expertise to resolve complex technical challenges with latitude in developing innovative methodologies and presenting solutions to operational problems

Qualifications:

Required:

Bachelor's degree + 4 years of experience in related fields, such as systems administration, IT support, infrastructure management, desktop support, or network operations; equivalencies considered.

Active Secret Clearance Proven experience with Total Ticket Ownership (TTO), troubleshooting, and root cause analysis for enterprise IT environments

Demonstrated knowledge of desktop support, infrastructure management, application deployment, and network operations

Strong understanding of Ticket Management Systems, self-service capabilities, and change management processes

Excellent problem-solving and customer service skills with ability to support users across multiple technology domains

Desired:

Prior experience supporting federal agencies, especially the Department of State Professional certifications such as ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified:
Modern Desktop Administrator

Experience with collaboration platforms, card printer…