IT System Specialist

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MIS Full Time Clerical Dallas Office, Dallas, TX, US

Job Description

Job Title:

IT Systems Specialist

Department Name:
Information Technology

Effective Date: 10.2026

Reports to (title): IT Director

# of Direct Reports: 0

# Indirect Reports: 0

Full Time/Part Time:
Full Time

Average

Work Schedule:

Monday – Friday 8:00 – 5:00 (core hours); occasional after-hours or weekend availability for system maintenance, store deployments, or critical incidents

Job Summary:

The IT Systems Specialist is responsible for the analysis, configuration, administration, and support of Lucchese's endpoint, identity, and cloud infrastructure across corporate and retail locations. Operating within a lean, high-ownership IT team supporting 770 employees across 35 locations, this role requires broad technical systems expertise and the exercise of independent judgment to diagnose complex environments, configure enterprise platforms, and deliver reliable technology operations that enable the company's digital transformation strategy.

Scope of job:

This role delivers endpoint administration, identity management, enterprise application support, retail technology deployment, and cybersecurity operations support across Lucchese's corporate and store footprint. The IT Systems Specialist exercises independent judgment in selecting and implementing technical solutions — not executing routine, scripted tasks. The primary duty of this position involves applying systems analysis techniques, configuring enterprise platforms, and evaluating technical approaches based on knowledge of systems and user needs.

Duties/Responsibilities:

Administer and configure employee endpoints using Jump Cloud MDM — enroll devices, apply and evaluate security policies, manage macOS and Windows configurations, and enforce hardware standards across all locations.

Determine appropriate device policy configurations based on role, location, and security requirements; evaluate policy effectiveness and adjust as environment evolves.

Maintain the device asset register, manage the 3-year hardware refresh cycle, and coordinate hardware procurement per IT standards.

Image, configure, and deploy laptops, desktops, and peripherals for new hires, moves, and refreshes.

Identity & Access Management

Manage the full user lifecycle in Microsoft Azure Active Directory (Entra ) and Microsoft 365: provision and deprovision accounts, assign and audit licenses, configure conditional access policies, and manage group membership and permissions.

Coordinate with HR and ADP-driven onboarding/offboarding automation via Electric.ai to ensure timely access provisioning and termination across all platforms.

Manage user accounts, permissions, and access requests; enforce least-privilege access principles and document access changes per policy.

Conduct periodic access reviews and flag anomalies to IT leadership.

Serve as first-line technical support for enterprise platforms including Microsoft 365, Salesforce CRM, Net Suite ERP, Teamwork Commerce POS, and Adobe applications.

Analyze, troubleshoot, and resolve complex issues across the application stack, exercising independent judgment to determine root cause and evaluate solution options.

Triage and route application issues beyond first-line scope to the appropriate vendor or implementation team, tracking and documenting resolution.

Assist with user onboarding and training as new business applications roll out through the digital transformation roadmap.

Retail & Store Technology Deployment

Configure and deploy the standard store IT kit at new retail locations, including Teamwork…