Computer Support Specialist

Job Code: CSS - 110
Revision Date: September 16, 2026

$17.71 hourly; $36,831 annually

Non-Exempt

We are an agency committed to innovative behavioral health services in trauma-informed care that promote healing and recovery to instill a sense of empowerment and foster a lifelong sense of resilience.

This job is to provide day-to-day technical support to EHN employees for network and internal desktop systems software and hardware. This class is held responsible for being present at the I.T. Helpdesk from 8 a.m. to 5 p.m. with minimal distractions.

This class works under close supervision according to set standards and procedures provided by the supervisor, and I.T. management.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position, as necessary.

• Respond to helpdesk requests, email and teams messages, walk-ins, and phone calls for all employees seeking help.
• Trains computer users and assist employees through problem-solving processes.
• Installs, modifies, manages, and repairs computer hardware and software.
• Set up profiles and tests they are working properly, set up printers, set default programs to be open on certain files, install special programs.
• Run updates for laptops and desktops.
• Assist in maintaining accurate inventory of computer and software assets.
• Ensure that interactions with users are courteous, clear, and understandable.
• Commits self to providing world class customer service and demonstrate commitment through cooperative team and individual efforts.
• Performs other duties as assigned.

Requires an Associate's degree in Computer Science, Information Systems or equivalent, supplemented by two (2) years of experience working with computer and network hardware and software programs; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities.

Experience with trauma-informed services; cognitive behavioral therapies, including Dialectical Behavioral Therapy (DBT); and motivational therapies including the use of incentives, preferred.

Knowledge of trauma-informed theories, principals, and practices (includes multi-faceted understanding of concepts such as community trauma, intergenerational and historical trauma, parallel processes, and universal precautions), preferred.

Sitting for long hours during the workday.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

• Involves routine and frequent exposure to:
• Bright/dim light;
  Dusts and pollen.
• Extreme heat and/or cold;
  Wet or humid conditions.
• Vibration;
  Fumes and/or noxious odors.
• Traffic;
  Moving machinery.
• Electrical shock;
  Heights.
• Radiation;
  Disease/pathogens.
• Toxic/caustic chemicals;
  Explosives;
  Violence.
• Other extreme hazards not listed above.

• Requires CompTIA A+ Certification.
• Must possess and maintain a valid state Driver's License with an acceptable driving record.
• Must be able to pass a TB, criminal background, and drug screen.

Emergence Health Network is an Equal Opportunity Employer. ADA requires Emergence Health Network to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.