Implementation Specialist

Overview

Join to apply for the Benefits Implementation Specialist role at ADP.

• Implement ADP technologies. Review insurance documents to build group benefit portals and conduct a training/welcome call with new clients for successful onboarding.
• Onboard clients. Help clients develop the skills and confidence to use our insurance product with ease through your expertise, test plan, and relationship-building. Consult with clients and analyze existing systems, interface requirements, and business processes.
• Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team. Lead workflows and determine procedures for the group as appropriate.
• Mentor and lead less-experienced specialists on the team. Learn and navigate ADP systems to resolve issues.
• Partner internally. Interact and collaborate with ADP associates in sales and client service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-task and communicate. Work on multiple time-sensitive follow-ups/projects at the same time and share essential information with clients and internally.

• Must have or receive a Life - Health insurance producer license, maintain all required insurance licenses, and complete required continuing education courses.
• 3+ years of previous experience.

• A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
  Experience noted above, OR Military Experience. We value the discipline, commitment, and problem-solving abilities veterans bring to the table.

• 1-3 years of relevant insurance industry experience
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve client complaints
• Ability to demonstrate learning agility
• Ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

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