Center Resiliency Manager

United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability.

We commit to building bridges across cultural, racial, religious, and economic boundaries.

POSITION: CENTER FOR RESILIENCY MANAGER.

REPORTS TO:

Senior Director of Community Resiliency.

Purpose:

The Center for Resiliency Manager supports the mission of United Way of El Paso County (UWEPC) by leading the programmatic mission and vision of the Resiliency Center including management and guidance of staff, operations, partnerships, programming and outreach.

• Provide leadership, guidance and oversight of all program-related activities including advocacy, partnerships, navigation support, and outreach to El Paso residents affected by housing stability, basic needs insecurity, trauma, and the August 3rd mass violence incident of 2019.
• Serve as the main point of contact for United Way of El Paso County (UWEPC) administrative office for all activities and communication related to the Resiliency Center.
• Represent UWEPC at any state, regional, and national conferences, forums, or meetings, as appropriate.
• Collect, track, and report data related to usage of the Center and services provided. Provide recurring updates and progress reports to UWEPC and partners on the services offered by the Center as well as the use by community members. Utilize program data to evaluate progress towards desired outcomes as well as to make adjustments in service delivery, as necessary.
• Collect, track, and report expenses incurred by the Center in an effort to provide services to the community, to include donations, grants, and in-kind resources.
• In coordination with UWEPC leadership, create and steer operations of the Resiliency Center with the use of strategic partnerships and outreach.
• Serve as staff liaison to appropriate advisory and steering committees, scheduling and facilitating meetings with committee members and representatives including correspondence through email, phone, and other means to foster relationships.
• Manage and oversee the relationship of the contracted vendor that is responsible for outreach coordination and an extension of our resource navigation support model.
  • Manager is responsible for holding the vendor accountable to all programmatic and financial deliverables, including compliance with reporting and budget.
  • Train and onboard sub-contracted vendor on Center for Resiliency program overview, its processes and procedures, program case-management platforms and all reporting documentation required.
  • Monthly reporting documents confirming sub-contracted vendor direct outputs/performance results.
  • Stay informed of their identified outreach and educational plans. Identify and address performance opportunities to ensure contract adherence.

• Recruit, supervise, and manage qualified and dedicated staff at the Resiliency Center, including:
  • Resource Navigators
  • Community Resource Specialist
  • Compliance Specialist
• Plan and coordinate ongoing professional development and appropriate skill training for staff on topics pertinent to the needs of the Center.
• Lead and guide the Center for Resiliency team in strategically developing and building awareness of services related to addressing community needs.
• Supervise and manage staff caseloads and performance plans.
• Provide strategic focus for the employee team, including encouraging collaboration between initiatives and partners.

• Contract understanding for adherence of performance compliance.
• Maintain strong knowledge of the requirements and guidelines of federal and state grants, including but not limited to the Center for Resiliency.
• Audit, for review and approval each eligible case identified for direct assistance.
• Compile and…