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General Management Program / Project Manager

Senior Call Center Lead — Coach, KPI-Driven Ops

Job in El Paso, El Paso County, Texas, 88568, USA
Listing for: Capgemini
Full Time position
Listed on 2026-01-03
Job specializations:
  • Management
    General Management, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global consulting firm is looking for a Lead/Supervisor for their Call Center/Contact Center operations in El Paso, Texas. The role involves leading a team to meet client KPIs, providing coaching and continuous support, and ensuring quality performance. Candidates should have excellent communication skills, experience in contact center operations, and the ability to motivate others. This challenging position offers the opportunity to enhance team efficiency and drive compliance in a dynamic environment.
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Position Requirements
10+ Years work experience
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