Vice President of Customer Success

Responsibilities

The VP, Customer Success establishes and implements a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts. Leads and mentors a team of customer service associates, managers, and a director to win the company more service awards. The goal is to grow high potential accounts into winners, while making established and mature accounts more sustainable.

Implements roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division. Directs process, procedures, & systems improvements. Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc. Collaborates & aligns with the brokerage team to move excess freight opportunities. Works with the sales team to onboard, service, and grow accounts.

Works together with the dedicated contract carriage operations team.

• Bachelor's degree
• Experience in Customer service leadership within logistics, transportation
• Trophy case of “Carrier of the year” awards
• Customer growth & retention
• Long-term planning and strategy
• Hire, mentor, coach, develop team (

• SOP & KPI Development
• Process improvement
• AS / 400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
• Process automation (preferred)

• Excellent communications (i.e., verbal, written, presentations)
• Collaborative
• Leadership
• Strategic & analytical thinking
• High Energy, persistence, and result driven

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

• Only full‑time employees are eligible.

Join the MVT family!!! Mesilla Valley Transportation is hiring a Vice President of Customer Success in El Paso!

“Where family, careers, and success come together!”