Shift Manager

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Full Time Management El Paso, TX, US

5 days ago Requisition

Department: Food & Beverage Operations
Reports To: Director of F&B Operations
FLSA Status: Exempt
Location: Kress Food Hall, Downtown El Paso

The Kress embodies the culture, spirit, and traditions of downtown El Paso while offering a work environment focused on the overall employee experience. The Shift Manager supports Kress Food Hall operations based on business needs and placement. Team members have the opportunity to be part of a unique hospitality destination while enjoying growth opportunities across our family of businesses.

The Shift Manager leads assigned operating shifts across Kress Food Hall and is accountable for service execution, staffing deployment, labor management, employee leadership, guest recovery, safety, and compliance. This position functions as the senior manager on duty when designated and has ongoing administrative responsibility for employee scheduling and labor-hour management in addition to directing daily operations.

• Lead daily operations across Kress-managed food, beverage, guest-service, and common-area functions during assigned shifts.
• Serve as Manager on Duty and coordinate operational decisions, incident response, service recovery, and communication with leadership.
• Lead pre-shift meetings, assign leaders and employees to operating areas, and communicate service priorities and special events.
• Conduct opening, mid-shift, and closing walkthroughs covering readiness, cleanliness, equipment, safety, and guest-facing standards.
• Coordinate with tenants and vendors regarding shared operational matters and elevate contractual or recurring concerns to the Director of F&B Operations.

• Create, maintain, and publish employee schedules based on forecasted business levels, approved staffing plans, availability, and coverage requirements.
• Monitor labor hours and deployment during operating shifts and adjust breaks, assignments, start times, and releases based on business demand and approved labor targets.
• Monitor overtime exposure and communicate scheduling or staffing concerns to the Director of F&B Operations.
• Address call-offs, attendance matters, workplace conflicts, and staffing gaps in accordance with company policy.

• Coach and develop Shift Leads and hourly employees and provide timely feedback regarding performance, conduct, and operational expectations.
• Participate in interviews, onboarding, training follow-up, and employee development activities.
• Document performance or conduct concerns accurately and promptly for management review and follow-up.
• Promote accountability, teamwork, respectful communication, and consistent adherence to company standards.

• Review and approve operational discounts, voids, refunds, and guest-recovery actions within company policy.
• Oversee cash-handling, safe, deposit, and end-of-day procedures assigned to the shift.
• Resolve escalated employee and customer situations professionally on behalf of the Director of F&B Operations and senior management.
• Ensure compliance with food safety, health, responsible alcohol service, emergency, security, and company requirements.
• Complete shift reports, incident reports, cash-control documentation, and leadership communications accurately and promptly.

• Work variable hours, including mornings, afternoons, evenings, late nights, weekends,…