Leasing Agent Floater

Description

OVERVIEW OF POSITION
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Leasing Agent is the property’s marketing and sales representative whose primary duties are to market the property/company, greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Integrity Asset Management’s standards and expectations. Responsibilities include but are not limited to the following:

VALUES

We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are:
Safety Basics
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Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others.
Courtesy Basics
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Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations.
Show-Ready Basics
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Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times.
Efficiency Basics
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Perform my role efficiently so Residents and Guests get the most out of their experience.
Team Member Basics
: I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result.

ORGANIZATIONAL RESULTS

Our Team Members demonstrate commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines. Makes decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures.

Reports issues to Investment Manager as necessary. Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet. Inspects models and “market ready” vacancies daily to ensure cleanliness. Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate.

Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. Updates online advertising to reflect current market pricing on a weekly basis. Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction. Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc.

Actively coordinates all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options. Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed. Completes all lease paperwork including related addenda and accepts rents and deposits. Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups.

Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. Inventories office supplies on periodic basis. Reports need to property manager. Organizes and files appropriate reports, leases and paperwork. Attend corporate meetings and trainings when requested. Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

Assists the Investment Manager with any and all property management tasks he/she assigns. Responds to resident inquiries, compliments and criticisms in a timely and constructive manner. Responds to corporate, owner, and lender requests in a professional and timely manner.

PERSONAL…