Retail Store Management Trainee

Overview

Retail Store Management Trainee to join our team. This role is designed for external retail assistant managers and store managers interested in fast-tracking into a Store Management position. Requires a minimum of 1 year retail management experience.

$15.25 to $22.40 per hour

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment. This role analyzes store financial statements to ensure financial goals are met and participates in asset protection programs, business promotion, and customer acquisition. Employees work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. Pay includes hourly wage plus commission and a bonus based on store performance, with final pay depending on location, qualifications, and experience.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, count cash drawers and merchandise, and protect assets according to procedures.
• Ensure asset protection through inventory control, safety procedures, documentation, and loan security.
• Administer store processes, including inventory, loan management, merchandising, store systems, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and loan integrity.
• Complete assigned tasks and self-development training.
• Communicate store mission and profit objectives clearly to employees.
• Remain up-to-date on product knowledge.
• Assist as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing to perform duties for extended periods (standing, walking, climbing, etc.) in accordance with laws.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Flexibility to work at exterior locations or storage areas as needed.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Store Manager Trainee will work 45+ hours per week; hours are not guaranteed.
• Computer literacy and ability to operate POS systems and office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.
• Minimum qualifications also include the ability to recruit and retain talent and manage customer relations.

The employee commission incentive plan is proprietary to First Cash. Store Manager Trainees have the potential to earn 2-8% commission, based on the gross profit of personal performance. More details are provided during the interview process.

The information in this description is not all-inclusive. Management may assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons. An arbitration agreement may be required upon offer and acceptance. Pay rates will not be below applicable local minimum wage requirements. Earned Wage Access is provided by Net Spend with restrictions and fees. The First Cash 401K program is available to employees 21 years of age or older.

Maximum base pay is derived from experience and skill sets.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy to provide equal employment opportunity to all persons regardless of age, race, religion, gender, disability, veteran status, or any other characteristic protected by law, with reasonable accommodations provided where appropriate.