Sales Leader

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PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Bassett Place

• Drive operations on the sales floor and in the stockroom, ensuring a great in‑store experience for customers.
• Assist in developing, motivating and coaching associates to maximize sales potential.
• Provide in‑moment coaching/training for efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model the customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Minimum 1 year of experience in retail sales or a related field.
• Proficient in use of technology (iPad, registers).
• Available to work nights, weekends and non‑business hours as required.
• Meets physical requirements for the role.

• Previous retail experience preferred.
• Excellent communication skills with customers, peers and supervisors.
• Demonstrated sales accountability.
• Collaborative, team‑orientated approach.
• Strong multitasking and ability to handle multiple customers/processes simultaneously.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to facilitate individual insurance coverage. Part‑time associates may be eligible for paid sick leave, public health emergency leave, participation in the 401(k) and Roth 401(k) with company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation offered is dependent upon work location, education, relevant skills and experience of the candidate.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say ‘Associate Relations’ or send an e‑mail to A and let us know the nature of your request and your contact information.

Note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.