Cloverkey - Gift Shop Sales Associate at THOP East Campus

Position: Cloverkey 112 - P / T Gift Shop Sales Associate at THOP East Campus -$11 / hr

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast‑paced, purpose‑driven environment where your role directly impacts organizational success? If you're ready for a high‑impact role and want to help shape the future of a growing company, we want to hear from you.

Company Overview

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family‑owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a P / T Sales Associate who embodies these qualities and is ready to take our accounting area to the next level.

Position Summary

The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.

Responsibilities Customer Service

• Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry, thanking them for their purchase, and inviting them back as they exit.

Store Performance

• Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.
• Follow the Corporate and Store Manager directions for supporting events.
• Clock in and out according to scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.

Store Appearance

• Ensure the store is clean and looks its best.
• Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized and displayed according to corporate standards, and that the store is generally clean and tidy.
• Adhere to any special cleanliness requirements related to infection prevention.
• Clean surfaces as per the gift shop schedule and instructions.

Cash Management

• Responsible for own cash handling.
• Count down the register drawer to ensure accuracy at the start of every shift.
• When a shift change occurs, the outgoing employee counts the drawer in the presence of the incoming employee or Store Manager.
• Follow company policy for taking credit cards and other forms of payment (cash, payroll deduction, hospital charge account, etc.).
• Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.

Personal Performance

• Follow hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
• Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adherence to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other measures.

Partner Relationship Management

• Demonstrate knowledge of who the hospital contact is and understand the importance of maintaining a good relationship with the hospital.
• Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).

Requirements

Minimum Qualifications

• High School Diploma or equivalent.
• Previous experience in gifts sales or a related field is preferred.

Knowledge,

Skills and Abilities

• Stand for long periods of time.
• Strong customer service skills with the ability to build rapport with customers.
• Excellent phone etiquette and communication skills.
• Basic math skills for processing transactions.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Strong sales skills with the ability to upsell and cross‑sell products.
• Effective time management skills to prioritize tasks and meet deadlines.

Work Environment

• Primarily inside climate‑controlled buildings.

Work Pace

• Self‑paced, requiring the ability to work quickly and accurately in an often‑fast‑paced, demanding work area.

Physical Demands

Frequency:
Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33% Frequently = 34 – 66% Continuously = 67+%

Lifting:

• 1 –10 lbs. Continuously — Items sold in store
• 11 – 20 lbs. Continuously — Items sold in store
• 21 – 35 lbs. Occasionally — Items sold in store
• 36 – 50 lbs. Rarely — Items sold in store
• 51 – 75 lbs. Rarely — Items sold in store

Carrying:

• 1 –10 lbs. Continuously — Items sold in store
• 11 – 20 lbs. Continuously — Items sold in store
• 21 – 35 lbs. Occasionally — Items sold in store

Standing:
Continuously

Walking:
Rarely

Sitting:
Occasionally

Pushing:
Continuously

Bending:
Continuously

Squatting:
Continuously

Kneeling:
Rarely

Crawling:
Occasionally

Climbing:
Continuously

Reaching:
Continuously

Grasping:
Continuously

Fine Manipulation:
Continuously — Items sold in store

#J-18808-Ljbffr