Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful items crafted to last, guiding you to be yourself in an inclusive, courageous spirit that defines our hometown and our brand. Coach is part of the Tapestry portfolio, a global house of brands that is committed to being innovative and wholly inclusive.

Sales Associate III – Coach

• Understand organizational objectives and make decisions aligned with company priorities.
• Takes ownership and is committed to delivering results, remaining aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Builds short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Supports local sales strategies and tactics, driving business through clienteling and sourcing new customers.
• Provides in‑depth product knowledge, including features, benefits, current offerings and overall product value.
• Communicates current pricing and promotional strategy to customers.
• Cross‑sells and encourages additive product offers that align with customer needs.
• Tailors approach by reading cues, attending to each individual customer’s unique needs.
• Follows up with customers consistently to influence and close sales.
• Supports store operational tasks: maintain sales floor and backroom, cash wrap, visual merchandising, inventory replenishment, and asset protection.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Replenishes inventory on sales floor as needed and supports the store inventory process.

• Drive for Results – consistently among top performers, bottom‑line oriented, and steadfastly pushing self and others for results.
• Customer Focus – dedicated to meeting expectations, gathering customer information, and building trust and respect.
• Creativity – generating unique ideas, making connections among unrelated notions, and contributing original value in brainstorming.
• Interpersonal Savvy – building rapport, using diplomacy and tact, and diffusing high‑tension situations.
• Learning on the Fly – quick learner, versatile, open to change, experimenting for solutions, and enjoying unfamiliar tasks.
• Perseverance – persistent drive to finish tasks even when facing setbacks.
• Dealing with Ambiguity – effectively coping with change, acting without a full picture, handling risk and uncertainty.

• Experience: 1‑3 years in previous sales, preferably in luxury retail, with current knowledge of fashion trends and industry competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and reading price/product sheets.
• Physical: Ability to operate at a fast pace, communicate effectively, maneuver the sales floor and stockroom, climb, bend, kneel, lift up to 25 lbs routinely and up to 50 lbs as needed.
• Schedule: Flexible availability including nights, weekends, holidays, and high‑traffic sales days such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.

• Courage: Provides direct, complete, and actionable feedback, faces people problems quickly, and takes negative action when necessary.
• Creativity: Generates new ideas, connects unrelated notions, and adds original value in brainstorming.
• Customer Focus: Meets expectations, uses customer information for improvement, and establishes trust.
• Dealing with Ambiguity: Copes with change, acts without full picture, and handles risk.
• Drive for Results: Exceeds goals, top performer, bottom‑line oriented.
• Interpersonal Savvy: Builds rapport, uses diplomacy, and diffuses tension.
• Learning on the Fly: Learns quickly, experiments, and grasps new concepts swiftly.

• Strategic Agility: Predicts future trends, broad knowledge, and articulates credible visions.
• Developing…