Military Senior Guest Advisor

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of Game Stop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.

This position will also assist the store management team in supervising store activities.

• Selling Passion
  :
  Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize Game Stop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding goals.
• Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided

• Solution Selling Focus
  :
  Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
  • Promote Game Stop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.
• Team Support
  :
  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
  • Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided.
  • Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.
  • Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
  • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Operational Agility
  :
  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.

• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
• Count, balance and…