Bilingual Call Center Rep - Career

Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commission). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At Echo Star, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our El Paso facility on Joe Battle Drive.

At our El Paso hub, our Customer Retention Specialists are our highest-value problem solvers. You will handle 100% inbound calls from existing Dish TV customers. There is no cold calling, but you will deal with back-to-back, high-emotion calls.

This role is on-site at 1285 Joe Battle Dr, El Paso, TX. 79936

• Master the Save: Field 100% inbound calls from upset or frustrated Dish TV subscribers, de-escalating tough situations with patience, active listening, and calm authority.
• Diagnose & Reframe: Uncover the real reasons behind the customer’s desire to cancel, framing custom solutions that clearly demonstrate "what's in it for them" to stay.
• Multi-Product Cross-Selling: Protect the core Dish TV account while actively cross-selling our Wireless and Broadband products to build a higher-value, stickier bundle.
• Relentless Persistence: Push past initial pushback. You will not give up just because a customer turns down your first or second offer.
• Reset Between Calls: Shake off difficult interactions instantly to maintain peak empathy and focus across back-to-back inbound calls.

• Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
• Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
• Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
• Reliability & Foundation: You possess a high school diploma or GED equivalent and a willingness to work a full-time schedule with shift availability and handle back-to-back call volumes.
• No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular hourly base pay rate.

• Guaranteed Base + Uncapped Commission: $15.75/hour base pay plus uncapped commission structures. On-Target Earnings (OTE) are estimated at $70,000+, with elite retention pros clearing $100,000+.
• Accelerated El Paso Growth Path: We value long-term loyalty and offer an explicit roadmap out of baseline roles. Within your first year, you could promote up two full title tiers based on performance, elevating your guaranteed base hourly rate while keeping the same call types:
  • Level 1: $15.75/hr base pay
  • Level 2: $17.25/hr base pay
  • Level 3: $18.25/hr base pay
  • High performers also unlock clear pathways to specialized corporate roles like Quality Assurance (QA) and Data Analytics.
• Comprehensive Benefits Package: Paid training and time off;
  Medical, Dental, and Vision packages; 401(k) with company match;
  Employee Stock Purchasing Program (ESPP); and Tuition Reimbursement.
• Exclusive Employee Perks: Complimentary DISH TV service at your home, plus deep discounts on Sling TV and Boost Mobile plans.

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such…