Rental Equipment Field Service Technician- Wagner Rents

Rental Equipment Field Service Technician - Wagner Rents

Join to apply for the Rental Equipment Field Service Technician role at Wagner Equipment.

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. The role involves diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $27.00 - $35.88 per hour (dependent on education & experience).

Location:

6960 Commerce Ave, El Paso, TX 79915.

• Paid Time Off (PTO) Plan – up to 96 hours of PTO in the first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• 401K and Roth 401K, company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU – access to payroll deductions, savings, loans, VISA card, etc.
• Unum Supplemental life, Aflac Critical Illness + Accidental Insurance, , discounted employee phone plans

• Maintains truck and crane inspection logs daily
• Completes CAT service reports legible and with proper grammar
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on assigned jobs
• Maintains credit card receipts for accounting purposes
• Works with Service Department, Product Support, and Sales to meet customer needs
• Communicates with customers on diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other field technicians
• Promotes Wagner Equipment to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations
• Maintains tooling in good working order per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

• High School Diploma or GED
• Relevant CAT related courses
• 3+ years experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

• DOT Health Card
• Class D Driver’s License
• MSHA License

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs
• Heavy work up to 100 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

• Noise:
  Loud
• Indoors and Outdoors

• 75% - 100%

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.