Street Outreach Worker

El Paso Center for Children (the “Center” herein) Transitional Living Program
Street Outreach Worker

Job Description
Hourly rate: $17.95 Position Classification & Compensation

This role is classified as a full-time exempt employee as those terms are defined in the Center’s Employee Handbook and is eligible for employee benefits as defined for this classification.

Reports to: Program Director or Designee

Effective: 10/01/2025

Summary: The Street Outreach Workers conduct trauma-informed, face-to-face outreach to youth ages 16–21 experiencing homelessness or y provide gateway services, basic needs support, and facilitate connections to emergency shelter, transitional housing, and other resources. Outreach is conducted in collaboration with law enforcement, schools, and community partners. Workers also support referrals to the agency’s licensed Youth Emergency Shelter (BCP) and contribute to the agency’s performance and quality improvement efforts.

The scope of work is subject to change as needed to ensure the project’s success and to meet funders’ requirements. Likewise, complementary changes may be made to projects or individual goals and expectations for employees based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program models, and ethical provision of services.

• Conduct outreach in high-risk areas (e.g., parks, schools, bus terminals, colonias).
• Distribute comfort packs with hygiene items, food, and program information.
• Provide immediate crisis intervention and mediation on the streets, utilizing distraction and diversion techniques to de-escalate issues.
• Respond to chat line inquiries and engage youth via social media platforms.
• Complete initial screenings (Roberts Rapid Risk Assessment, CST, ASQ, QYIT).
• Refer minors under 18 to the Youth Emergency Shelter (BCP) and coordinate intakes.
• Assess referrals from the Youth Emergency Shelter for TLP eligibility.
• Develop individualized safety plans and ensure youth safety.
• Provide or coordinate safe transportation to shelter or Drop-In Center.
• Monitor shelter bed availability via HMIS and collaborate with shelter staff.
• Ensure continuity of care from initial contact through housing placement.
• Partner with law enforcement, CPS, schools, and CoC agencies to strengthen referrals.
• Respond to HMIS and Coordinated Entry referrals, ensuring warm handoffs.
• Build partnerships with schools, healthcare providers, and community organizations.
• Maintain timely documentation in RHYHMIS and Extended Reach.
• Becomes an expert on TLP program standards via resources on the Health and Human Services website and the Runaway and Homeless Youth Training and Technical Assistance (RHYTTAC).
• Ensure case files and data entries meet program and funder requirements.
• Participates in the agency’s Performance and Quality Improvement (PQI) process, fidelity reviews, and other quality initiatives.
• Adhere to safety protocols.
• Maintain certifications in Managing Aggressive Behavior, CPR, and First Aid.
• Participate in monthly PQI reviews and contribute to quality improvement efforts.
• Represent the program at public presentations, outreach events, and Safe Place promotions.
• Organize workshops, volunteer activities, and community presentations.
• Deliver inclusive services that honor the strengths and diversity of youth and families.
• Demonstrate strong communication and customer service skills.
• Participate actively in team meetings, staffings, and problem-solving discussions.
• Pursue ongoing professional development in trauma-informed, strengths-based, and culturally responsive care.
• Participates in the on-call rotation for weekends and after-hours coverage.
• Perform other duties as assigned by the supervisor.

• Knowledge of the Transitional Living Program (TLP) model and objectives.
• Expertise in evidence-based therapeutic modalities and trauma-informed practices.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in data entry, analysis, and preparing reports for funders.
• Understanding of compliance, legal, and…