Intensive Case Manager-Substance Use Disorder Solutions; SUDS Job El Paso area,Texas USA,Social Work

Position: Intensive Case Manager-Substance Use Disorder Solutions (SUDS)

TITLE:
Intensive Case Manager Street Outreach-Substance Use Disorder Solutions (SUDS)

SUPERVISOR:
Guardianship Program Manager/ Unhomed Initiatives Supervisor

STATUS: EXEMPT

GRADE: THREE

SALARY: $41,559.44 to $48,184.89

The incumbent functions as an Intensive Case Manager for clients will include but are not limited to linking the clients to community resources to reestablish connections with various social services. The incumbent assists clients in securing basic needs to include, but not limited to: housing, food, shelter, medical and mental health, substance use and recovery prevent and/or treatment. The incumbent will also assist the client in obtaining any benefits the client is entitled to.

Timely and accurate documentation is required and essential in recording the services provided to the client. Work requires tolerance and sensitivity to the needs of the clients. This position requires that the incumbent be on call for their assigned caseload and for peer mental health and recovery hotline support on a 24-7 basis to include weekends and holidays.

The work environment will include face‑to‑face contact with clients that are unsheltered, experiencing mental health and/or substance use or recovery issues throughout the community and in shelters. It is fast paced, with time sensitive issues and individuals in distress or in extremely difficult situations. The incumbent is expected to handle sensitive situations, maintain a professional demeanor, and a positive attitude in a high‑pressure environment.

Knowledge,

Skills, and Abilities

Implements all contractual requirements and completes all required documentation in a timely manner to include documentation of all case events.

Conducts Outreach activities which include: (a) engagement; (b) intervention; (c) education, (d) connection to mental health and/or substance use or recovery services.

Conducts assessments and creates a service plan to identify any resources the client could benefit from and any benefits they might be entitled to.

Assists clients in accessing other services, including but not limited to food, transportation, Medical care, benefits, counseling, and emotional support by locating, contacting, and providing information, referrals, and services to the unsheltered population. For more complex cases, refers clients to agency and/or community-based specialists for assistance.

Provides coverage for the 24-hour Peer Mental Health and Recovery Support Hotline on a rotating weekly on-call schedule, offering peer support and recovery‑related assistance as needed.

Assists in securing safe and sanitary housing solutions such as an emergency shelter and/or a referral for Permanent Supportive Housing and/or Rapid Re‑housing.

Assists in providing transportation options from a place not meant for human habitation or a current temporary residence (Welcome Center, Opportunity Center, Salvation Army, Villa Maria, etc.) to another domicile such as another shelter, treatment or recovery center, and/or mental health service providers.

Conducts monthly visits, attends appointments, meetings and any other visits deemed necessary to secure basic needs and benefits they may be entitled to.

Monitors the living condition of assigned clients to ensure that he/she is receiving care, and comfort, and that their basic needs are met, whether the client resides alone, in a foster home, a nursing home or in a more restrictive facility.

Provides case management to unsheltered individuals.

Assists in locating and securing an apartment that meets habitability standards and the Fair Market Rate.

Develop relationships with existing and potential landlords to improve access to housing opportunities.

Acts as liaison between the client and landlord.

Advocates for clients'…