Elp Station Coordinator

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Full Time Clerical El Paso, TX, US

• Verify the daily station plan against the published DHS/ICE schedule: aircraft assignment, crew report times, gate/hardstand, fuel, catering, and lav/water service.
• Lead pre-departure coordination with the Captain, the government flight/mission lead, and ground handling; confirm the aircraft is released and the ramp is ready before boarding begins.
• Track every departure and arrival against the flight schedule; record delays with EAX delay codes and root cause, and notify OCC/dispatch immediately of any threat to on-time performance.
• Manage irregular operations at ELP in coordination with EAX SOC: diversions, weather holds, AOG, crew legality issues, and schedule changes pushed by the customer.

• Serve as the station liaison between line maintenance, Maintenance Control, and SOC for the 737-700 tails assigned to the program.

• Oversee contract ground handlers, fuelers, caterers, and cleaners against EAX standards and each service agreement; audit performance and document discrepancies.
• Verify fuel quality records, deicing/anti-icing capability (as applicable), and weight-and-balance inputs meet EAX procedures.
• Confirm vendor personnel hold current EAX-required training (ground handling, hazmat recognition, fueling, security) before working EAX aircraft.

• Enforce the EAX aircraft operator security program at ELP, including aircraft access control, searches, and SIDA/AOA compliance with airport and TSA requirements.
• Protect contract-sensitive information (manifests, schedules, PII) per DHS/ICE contract handling requirements; share only with authorized personnel.
• Report hazards, incidents, and ground damage through the EAX SMS; participate in investigations and track corrective actions to closure.
• Maintain station records for FAA, DOT, TSA, customer, and internal audits; keep the station manual current.

• Act as EAX's on-site representative to DHS/ICE representatives and the airport authority; attend operational coordination meetings.
• Provide the Director of Operations the data needed for contract performance reporting: OTP, completion factor, cancellations, and delay causes.
• Flag contract scope changes, extra-service requests, and cost-bearing events for billing and contract review.

• Prepare daily and weekly station reports; maintain the station contact roster, vendor list, and emergency response plan.
• Manage station supplies, purchase requests, and vendor invoice verification within approved limits.

• High school diploma or GED.
• 3+ years in airline station operations, ground operations, dispatch/OCC, or line maintenance coordination;
  Part 121 experience strongly weighted.
• U.S. citizenship and the ability to obtain and maintain a DHS/ICE suitability or background determination as required by the contract.
• Ability to pass a TSA Security Threat Assessment and fingerprint-based CHRC, and to obtain and hold an ELP SIDA badge.
• Pre-employment and random DOT drug and alcohol testing under 49 CFR Part 40 / 14 CFR Part 120 (safety-sensitive function).
• Valid driver's license; ability to obtain airport ramp driving privileges.
• Working knowledge of Microsoft Office and flight-following or scheduling software.

• Associate's or bachelor's degree in aviation management or a related field.
• Supervisory or station lead experience at a charter, ACMI, or government-contract carrier.
• Experience supporting DoD, CRAF, or DHS flight operations.
• Boeing 737 NG familiarity (servicing, GSE, MEL/CDL concepts).
• FAA Aircraft Dispatcher certificate or A&P certificate.
• Hazmat, weight-and-balance/load planning, or fueling supervisor certifications.
• Conversational Spanish.

• Part 121 operational control concepts and the line between station coordination and dispatch/maintenance authority.
• TSA aircraft operator security requirements and airport SIDA/AOA procedures.
• Ramp safety, aircraft servicing, and GSE operation around narrowbody jets.
• SMS fundamentals: hazard reporting, just culture, corrective action tracking.
• Calm, decisive communication with crews, mechanics, vendors, and government representatives under schedule pressure.
• Accurate, timely record keeping and…