Parts Specialist

Parts Specialist role at O'Reilly Auto Parts

Join the O'Reilly Auto Parts team as a Parts Specialist to provide high‑level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates encouraged.

• Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists with serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service: answer all calls per company policy, accurately look up parts and quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
• Maintain and secure the cash drawer: accept cash and checks, accurately make change, and process credit‑card transactions.
• Process exchanges and returns for cash credit in a friendly manner according to company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks such as preparing merchandise returns for shipment, assisting with monthly stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and approval.
• Perform in‑store services for customers where permitted by law (install wipers, test/charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle when business needs dictate (must meet driving eligibility requirements).
• Perform any other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Multitask, handling customers on the phone and in the store simultaneously.

• Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and promotes from within, encouraging you to grow your career alongside the organization.

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional FSA.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call 800‑471‑7431.

• Entry level

• Full‑time

• Sales and Business Development

• Retail