Misdemeanor Diversion Program Case Manager - Canadian

Job Details:

Job Location:

El Reno, OK 73036, Salary Range: $44,000.00 - $46,000.00 Salary

Misdemeanor Diversion Program (MDP) Case Manager will provide direct case management and coordination of needed services to clients that are enrolled in the Misdemeanor Diversion Program. MDP is a program that provides the opportunity for individuals charged with a misdemeanor in Oklahoma County to engage with Diversion Hub for a 90-day period to address client barriers and connect them to needed services.

If the client has engaged in program services, they will successfully graduate and have their charges dismissed without any costs owed by them.

The MDP Case Manager will focus on supporting the execution of the Diversion Hub’s programs and mission. The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients that have been impacted by the criminal legal system. The responsibilities of the MDP Case Manager include:

• Conduct client intakes, comprehensive assessments, and ongoing case management to identify individual needs, strengths, barriers, risks, and opportunities for increased stability and self-sufficiency.
• Develop, implement, and regularly update individualized case plans that include clearly defined goals, measurable objectives, action items, timelines, and follow‑up steps to support client progress and successful program engagement.
• Work collaboratively with clients to address stability needs and overcome barriers related to housing, employment, education, food access, government benefits, identification documents, clothing, transportation, physical and behavioral health, substance use services, and other essential resources.
• Monitor and document client engagement, participation, progress toward case plan goals, completion of action items, challenges, and changes in circumstances.
• Support clients in navigating municipal and external county criminal legal systems by helping them understand court‑related requirements, available resources, and steps toward resolving or reducing their involvement in the criminal legal system.
• Serve as a liaison between clients and justice system stakeholders, including judges, court clerks, attorneys, prosecutors, referring agencies, service navigators, and other relevant partners, as appropriate to program requirements.
• Prepare individualized, detailed, and timely written reports for the court and other authorized stakeholders documenting client engagement, attendance, participation, progress toward case plan goals, completed action items, barriers to engagement, service connections, compliance with program expectations, and other relevant developments.
• Maintain regular communication with referring agencies, court personnel, service navigators, community providers, and internal staff to coordinate services, share appropriate updates, address emerging concerns, and support continuity of care.
• Document all client contacts, assessments, case management activities, referrals, service coordination, progress notes, critical incidents, and other relevant interactions in Salesforce database.
• Identify and report critical incidents, significant changes in client circumstances, safety concerns, and other issues requiring supervisory, programmatic, or court‑related attention.
• Assist with program transitions and case closure by documenting outcomes, identifying outstanding needs, providing appropriate referrals, and administering client satisfaction surveys when applicable.
• Maintain professional boundaries and adhere to the agency's code of ethics, confidentiality requirements, data protection standards, and all applicable program policies and procedures.
• Attend required staff meetings, training sessions,…