Client Operations Coordinator

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
Glassdoor Page

Sound interesting? Read on for more details!

The Client Operations Coordinator supports accurate and timely work across the client operations lifecycle, from authorization intake and service delivery through billing, payment, and case resolution. This role helps ensure authorizations and service hours are processed accurately, discrepancies are resolved, and clients and caregivers experience uninterrupted service.

Coordinators are trained across Client Operations functions and assigned to a specific area based on business needs, with the expectation that they develop working knowledge of the full client lifecycle and can support multiple functions as departmental needs evolve.

• Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
• Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
• Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
• Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
• Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.

This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule:

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• High school diploma or equivalent.
• 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience in home care, healthcare operations, or a Regional Center environment preferred.
• Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.

• Strong attention to detail and accuracy in high-volume, deadline-driven work.
• Organization and prioritization skills with the ability to manage competing deadlines.
• Strong problem-solving and judgment, including…