Business Intelligence Manager

Company Overview

24 Hour Home Care is a trusted in‑home care company committed to making a positive impact in people’s lives every day. For more than 15 years it has delivered high‑quality, personalized caregiving services to people of all ages, including those with developmental and intellectual disabilities. Today, it serves more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care.

Learn more at .

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

The Business Intelligence Manager leads strategic and analytical initiatives that drive financial and operational performance across the Disability Services division. Reporting to the SVP of Finance, this role supports revenue, wage, and budget analysis while developing KPIs, financial models, and forecasting tools. The manager partners cross‑functionally with Operations, IT, and executive leadership to deliver insights that inform decision‑making and improve outcomes for clients, caregivers, and communities.

This role requires both technical expertise and strategic vision, with the ability to lead through influence and data‑driven storytelling.

This is a hybrid position, coming into the El Segundo office 3 days per week.

• Lead financial modeling, forecasting, and performance analysis to support strategic and operational decisions.
• Develop, implement, and maintain dashboards, metrics, and reports that provide actionable insights across finance and operations.
• Collaborate with Disability Services leadership to identify new metrics, improve processes, and enhance reporting accuracy.
• Translate complex analyses into clear, executive‑ready presentations and insights.
• Manage financial planning activities, including P&L reviews and budget development, ensuring alignment with business goals.
• Build and maintain audit tools and reconciliation processes to ensure accuracy between Power BI, Salesforce, and Net Suite data sources.
• Support system enhancements and user adoption of BI tools through documentation, training, and best‑practice sharing.

• Advanced analytical and problem‑solving abilities with a strong grasp of financial and operational principles.
• Expertise in financial modeling, forecasting, and KPI development.
• Proficiency with Excel, Power BI, SQL, Salesforce, and Net Suite (preferred).
• Excellent communication and data storytelling skills for executive audiences.
• Strong organizational and multitasking abilities in a fast‑paced environment.
• Collaborative, detail‑oriented, and proactive approach to process improvement.
• Ability to lead through influence and manage multiple cross‑functional priorities.

• 5+ years of experience in business intelligence, analytics, or financial planning roles.
• Proven success delivering insights that drive operational and financial improvement.
• Experience collaborating with cross‑functional and executive teams.
• Flexibility to work in a hybrid schedule with 2–3 in‑office days per week and additional onsite presence during peak periods.

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

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