Account Services Manager

We are looking for an Account Services Manager for our client in the beauty industry to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role requires a deep understanding of order management in the B2B context, routing, invoicing, RTVs, and close alignment with our 3PL/warehouse. The ideal candidate is hard‑working, has experience in fast‑paced environments, and maintains high standards in order accuracy and timeliness.

This is an in‑office role 2–3 days per week. Hourly Rate $30‑35.

• Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulfillment.
• Serve as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month‑end requirements.
• Consolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams.
• Monitor inventory levels and identify stock shortages, proactively reporting on future fulfillment opportunities.
• Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
• Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction.
• Oversee the timely transmission of invoices and account statements via email and EDI.
• Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions.
• Provide supporting documentation to wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies.
• Alert the Finance and Sales teams when a customer’s past‑due balance requires suspension or credit line reduction.
• Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided.
• Process and track gratis, PR, marketing, and sampling requests, ensuring proper documentation and timely follow‑up.

• BA/BS degree in Finance or Business.
• Minimum 2‑3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse.
• Experience with Net Suite is required.
• Experience with management of shipping vendors.
• Intermediate to advanced Excel skills – comfortable with vlookups, pivot tables, filtered lists, subtotals, if, sum if, etc.
• Passion for the beauty industry; experience with Sephora is a plus.
• Ability to streamline functions and passion to learn and grow.
• Function effectively in a fast‑paced environment, managing high priority items in a timely manner.

Seniority level:
Entry level

Employment type:

Contract

Job function:
Retail Apparel and Fashion

Location:

Los Angeles, CA