Account Services Manager; Part-Time, Hybrid

We are seeking a detail-oriented and highly organized Account Services Manager to support both Sales and Operations teams by managing all aspects of wholesale order processing
. This role is responsible for ensuring accurate, timely execution of B2B orders while serving as a key liaison internal teams and the 3PL/warehouse. The ideal candidate thrives in a fast-paced environment and maintains high standards for accuracy and service.

• Own end-to-end wholesale order management, including manual and EDI order entry in Net Suite
• Manage order routing, invoicing, allocations, and RTV (Return to Vendor) transactions
• Partner daily with the 3PL/warehouse to ensure accurate pick, pack, ship, and on-time delivery
• Consolidate order status data and prepare weekly and monthly reports for Sales and Operations
• Monitor inventory levels and proactively identify stock shortages or fulfillment risks
• Resolve order, pricing, invoicing, and EDI discrepancies to maintain customer satisfaction
• Oversee timely transmission of invoices and account statements via email and EDI
• Provide supporting documentation to wholesale customers (BOLs, PODs, invoice copies)
• Review, negotiate, and resolve customer chargebacks with appropriate documentation
• Process and track gratis, PR, marketing, and sampling requests
• Alert Sales and Finance teams regarding past-due balances or credit holds

• BA/BS degree in Business, Finance, or a related field preferred
• 2–3+ years of experience in wholesale order processing
  , EDI, and 3PL coordination
• Strong working knowledge of Net Suite (required)
• Intermediate to advanced Excel skills (VLOOKUPs, pivot tables, formulas)
• Experience supporting wholesale customers such as Sephora and/or Ulta is a plus
• Beauty, cosmetics, or CPG industry experience preferred
• Ability to manage multiple priorities with a high level of accuracy and urgency

Part-time: 20–30 hours per week

Duration: Approximately 20 weeks (maternity leave coverage)

Pay: Up to $30/hour (DOE)

This role is ideal for someone who enjoys operational ownership, cross-functional collaboration, and keeping complex order workflows running smoothly.