Care Connect Specialist

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

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You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

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Sound interesting? Read on for more details!

The Care Connect Specialist manages member and caregiver services within the Care Connect service line under Community Supports. This role supports members from referral through active services while helping facilitate successful caregiver matches and maintain continuity of care.

The Care Connect Specialist serves as a primary point of contact for members and caregivers, providing proactive outreach, resolving service needs, maintaining accurate records, and partnering across teams to improve the overall Care Connect experience.

• Support members through the referral and admission process, maintain the pending provider roster, complete required documentation, and help facilitate successful caregiver matches.
• Maintain the caregiver registry, including caregiver availability, activity status, documentation, engagement, and appropriate additions or removals.
• Serve as a primary point of contact for members and caregivers, responding to calls, texts, chats, and emails and working toward timely, one-call resolution whenever possible.
• Proactively address caregiver responsiveness, scheduling, and engagement concerns while identifying opportunities to reduce referral-to-service timelines and improve authorization utilization.
• Maintain accurate member, caregiver, and activity information in Salesforce while partnering across teams to support service continuity and HIPAA compliance.

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• 1–3 years of client services, fulfillment operations, or customer service experience.
• Experience supporting clients or customers through a multi-step service or fulfillment process.
• Experience working in a fast-paced environment while managing multiple priorities and deadlines.
• Bilingual Spanish preferred.

• Customer service and relationship building
• Strong written and verbal communication
• Problem solving and attention to detail
• Organization, time management, and follow-through
• Microsoft Office proficiency and ability to maintain accurate information in systems such as Salesforce

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.…