Guest Services Agent - Embassy Suites-LAX South

Guest Services Agent FT – Embassy Suites‑LAX South

Embassy Suites by Hilton Los Angeles International Airport South is hiring an energetic, enthusiastic Guest Services Agent eager to serve our guests.

This role is responsible for greeting and registering guests, providing prompt and courteous service, checking guests out of the hotel, resolving guest challenges, upgrading guests as required, promoting hotel services, amenities and upselling products in the hotel's effort to deliver outstanding guest service and financial profitability.

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, selecting rooms based on guest needs, coding electronic keys, confirming room number and rate, promoting Hilton programs such as Hilton Honors, ensuring guest knows location of room, and providing welcome packet.
• Ensure rooms and services are correctly accounted for within guest statements, assisting guests with check‑out payments or charges, and accepting vouchers, credit, traveler’s checks and other payment forms.
• Greets customers immediately with a friendly and sincere welcome, use a positive voice, understand requests, respond appropriately and provide accurate information.
• Receive and respond to special guest requests, forwarding them to appropriate team members when necessary.
• Promptly answer telephone and email inquiries, entering messages into the computer, advising team members of special guest needs, retrieving mail, packages and special items.
• Handle guest complaints, research solutions, negotiate results, resolve issues such as price conflicts or service deficiencies, remain calm during emergencies, and plan detailed steps with discretion.

The starting hourly wage is $20.00–$22.00 per hour based on applicable and specialized experience and location.

• Demonstration of Hilton Values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Arrive to work on time and when scheduled.
• Skill in using a calculator for moderately complex math without error.
• Effectively handle internal and external customers, including those requiring patience, tact and diplomacy.
• Read, listen and communicate effectively in English, both verbally and in writing.
• Accurately input information in a moderately complex computer system.

• Access to pay when needed through Daily Pay.
• Health insurance.
• Career growth and development.
• Team member resource groups.
• Recognition and rewards program.
• Go Hilton travel discount program.
• Best‑in‑class paid time off (PTO).
• Supportive parental leave.
• Employee Stock Purchase Program at 15% discount.
• Access to various educational credentials.

Embassy Suites by Hilton – LAX South is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring.

Embassy Suites Los Angeles International Airport South

Full‑time

Embassy Suites by Hilton

Guest Services, Operations, and Front Office

Entry level

Full‑time

Hospitality