Patient Account Representative - Patient Collections - Bilingual Spanish

## Patient Account Representative
- Patient Collections
- Bilingual Spanish Apply:
US - CA, El Segundo:
Full time:
Posted Yesterday:
45636
** Job Family:
** Patient Account Representative
*
* Travel Required:

** None
*
* Clearance Required:

** None
*
* What You Will Do:

** The
** Patient Account Representative – Patient Collections (Bilingual Spanish)
** is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned  
*** This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home.**
* *** 8 hour shift between 8:30 AM - 5:00 PM PT**
* *** This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections.
**** Heavy outbound & inbound calling
* Patient Collections
* EOB knowledge
* Account Review
* Customer Service
* Account Updates
* Strong Verbal / Written Communication Skills
* Complete all business-related requests and correspondence from patients.
* Minimum call requirement for self-pay representatives is 75 calls a day.
* Complete all assigned projects in a timely manner.
* Assist client and patients in all requested tasks.
* Communicate to Guidehouse management areas of concern or areas of improvement.
* Research and respond to all patient inquiries received by telephone and mail.
* Update patient demographic information and initiate account adjustments.
* Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.  
*
* What You Will Need:

*** High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
* Bilingual Spanish Required
* 0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.
* Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.  
** What Would Be Nice To Have:
*** Customer service skills / customer service experience
* PC skills in a Windows environment .
* Knowledge and utilization of desktop applications to include Word and Excel.
* Ability to initiate and follow through on projects and work independently with minimal supervision
* EOB knowledge strongly preferred
* Understanding of healthcare software  #Indeed Sponsored  #LI-DNThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
*
* What We Offer:

** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Position may be eligible for a discretionary variable incentive bonus
* Parental Leave
* 401(k) Retirement Plan
* Basic Life & Supplemental Life
* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
* Short-Term & Long-Term Disability
* Tuition Reimbursement, Personal Development & Learning Opportunities
* Skills Development & Certifications
* Employee Referral Program
* Corporate Sponsored Events & Community Outreach
* Emergency Back-Up Childcare Program