Community Supports Coordinator, Utilization Management

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
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Sound interesting? Read on for more details!

The Role
:

The Community Supports Coordinator, Utilization Management is responsible for supporting members throughout their service journey by monitoring service utilization, coordinating reauthorizations, and helping prevent interruptions in care. This role proactively engages members and caregivers to ensure authorized services are being utilized effectively and that service needs are addressed in a timely manner.

The Community Supports Coordinator works closely with internal operations teams, health plans, Case Managers, and external partners to maintain accurate records, resolve service concerns, and support a positive member experience.

Primary Responsibilities

Monitor member utilization of authorized services, identify under utilization trends, and conduct proactive outreach to help members maximize available service hours.

Coordinate reauthorization activities, including tracking authorization expiration dates, gathering required documentation, and following up with health plans and Case Managers.

Serve as a primary point of contact for members and caregivers, responding to inquiries, addressing service concerns, and supporting continuity of care.

Collaborate with internal teams, health plans, and external partners to resolve authorization discrepancies, service barriers, and other utilization-related issues.

Maintain accurate member records, utilization activity, and case documentation in Salesforce while ensuring compliance with established policies and HIPAA requirements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule
:
Standard business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. This position supports extended service coverage and includes scheduled shifts through 8:00 p.m., as well as weekend shifts.

This position has two available schedules (Pacific Time):

• Sunday, 8:00 a.m.–5:00 p.m.;
  Monday–Thursday, 12:00 p.m.–8:00 p.m.
• Tuesday–Friday, 12:00 p.m.–8:00 p.m.;
  Saturday, 8:00 a.m.–5:00 p.m.

What You Bring to the Table
:

Qualifications

High school diploma or GED required; bachelor's degree preferred.

1–3 years of customer service or related experience.

Experience managing customer inquiries, service requests, or cases in a high-volume environment.

Experience using Salesforce or similar CRM or case management systems.

Skills

Utilization monitoring and reauthorization coordination

Customer service and member engagement

Strong written and verbal communication

Problem solving and attention to detail

Organization, time management, and…