Patient Services Representative

Patient Services Representative – Inter Dent Service Corporation

Join our team and start your career in dental patient services! No dental experience is required – we provide full training. This role offers a Training Bonus exceeding $1,000.

• Hourly base pay: $21.00 per hour
• Training bonus: up to $1,025
• Commission plan: estimated $350–$400 bonus per month, with an additional $300 bonus on top of the first, for a total $650–$700 bonus per month

Shifts available throughout a range from 7:15 a.m. to 8 p.m. PST.

El Segundo Support Center
2260 E Imperial Hwy, El Segundo, CA 90245, USA

• Respond to high-volume inbound phone calls while compassionately handling questions and concerns
• Schedule new patient appointments
• Use trained sales tactics to reach company goals for appointments set and customer satisfaction
• Schedule treatment with general dentist or hygienist
• Schedule specialty consultations for patients with a referral
• Discuss insurance copayments and payment plans, share Smile Plan with new patients
• Cancel or reschedule treatment appointments
• Complete various duties as assigned by the Call Center Leadership Team

• High school diploma or equivalent
• 1–2 years of customer service experience
• Typing speed of 40 wpm
• Desire to exceed customer expectations
• Experience working in a fast-paced, customer-driven environment

• Employee Assistance Program
• Medical, pharmacy, dental, and vision insurance (for employees and families)
• Basic life, AD&D, and long-term disability insurance
• Six paid holidays and one paid floating holiday
• Paid time off: 80 hours per year for hourly staff, 120 hours per year for salaried staff
• 401(k) plan and deferred compensation plan
• Professional CE credits
• Opportunities for advancement within the company