Director, Game Operations & Fan

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Director, Game Operations & Fan Experience

Game Operations & Entertainment

Vice President, Game Operations & Entertainment

Coordinator, Game Operations

The Director, Game Operations & Fan Experience will be responsible for managing all pre-season, regular season and post-season game operations
-season home games may be played off-site. This individual will also be responsible for the fan experience across all touch points and being the ultimate advocate for our fans and their experience. This position will work closely with the Director, Game Entertainment and Creative Director in promoting our brand in‑arena at games.

• Responsible for season credential list and game day credential requests
• Manage and oversee wristbands for all hospitality spaces (i.e., Delta Club and Ownership Hospitality).
• Manage and oversee season parking for staff and game day parking for staff, vendors and partners.
• Act as point of contact for VIP Clients
  • Wheelchair assistance, VIP guest security walk throughs, escorting, etc.
• Create and distribute game day production notes and lead game day production meetings.
• Work with Basketball Operations and arena to schedule morning shoot‑arounds and closed walk throughs.
• Work with vendors to make sure all necessary maintenance, walk throughs, load‑in, load‑out have been scheduled and approved by the arena.
• When necessary, assist with game entertainment (i.e., anthem performer, stage managing).
• Assist Basketball Operations Department with equipment, player needs and requirements.
• Oversee all broadcast (national and local networks) elements for all home games (including pre‑season neutral site games).
• Oversee maintenance of locker room facilities at the arena, including all kitchen and training equipment. This includes start of the season and end of the season load‑in / load‑out of locker room (equipment room, coaches’ office, training room, etc.).

• Oversee all Lexus Club and Yaamava’ Club reservations for Executives and clients.
• Manage and schedule all load‑in and strike of Ownership pop‑up hospitality space.
• Oversee all F&B requirements for all departments, i.e.: requests from but not limited to staff, media, player families, coaches and players.

• Create and implement 5 Lakers Live events during the regular season. This includes:
  • Work with LA Live to schedule dates and execute Agreements and COI’s.
  • Manage and create budget and any improvement to enhance Lakers Live
  • Manage in season logistics with all sponsors, AEG, and Red Events; includes oversight of event day load‑in, open, and strike.
• Assist Game Operations Coordinator with:
  • trophy request submittal requests for each event and facilitate transportation of trophy, when needed.
  • Schedule and set up prizes for Lakers Live interactive games.
• On‑site event day presence and assistance. Provide support for load‑in and load‑out.

• Create fan engagement activations on the concourse at the arena.
• Work closely with Creative Director and Director, Game Entertainment to improve the game night experience and entertain our fans.
• Provide support to Corporate Partnerships, Ticketing, Community Relations and other internal departments to ensure the fan experience maintains consistency across all game night elements.
• Partner with Director, Business Analytics & Strategy and make any adjustments on fan feedback and metrics gathered on our fanbase.
• Giveaways:
  • Work with Marketing on concepts and manage the planning, budget, approvals, and orders. Keep inventory at both UHTC and  Arena.
  • Manage requests from other departments and fulfill special additions that come up throughout the season. Facilitate giveaway donations through CR, LYF, and corporate partnership events.

• Assist with creating, planning and implementing retirement ceremonies, championship parades, statue unveilings, etc.
• Oversee and create special events hosted in Ownership pop‑up…