Credit Collections Specialist

You can make a difference

At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.

Credit Collections Specialist

Job Function:
Finance & Accounting

Location:

El Segundo, CA, US, 90245

KARL STORZ, a global leader in endoscopy and medical device solutions, is seeking a Credit & Collections Specialist to join our dynamic Finance team. In this role, you will manage a portfolio of customer accounts, driving proactive collection efforts to maximize cash flow, reduce past due balances, and meet departmental collection metrics.

Key Responsibilities

• Manage and collect on a portfolio of customer accounts to minimize losses and DSO.
• Proactively contact customers to resolve past due balances and provide excellent service.
• Maintain accurate documentation of collection activities and account notes.
• Handle customer refunds, account reconciliations, adjustments, and credit line reviews.
• Resolve unapplied payments and disputes in accordance with company policies.
• Escalate uncollectible accounts and prepare write-off files for third‑party agencies.
• Collaborate with internal teams and external customers to ensure timely resolution.
• Analyze portfolio data and participate in process improvement initiatives.

Qualifications

• Minimum of 2–3 years of B2B collections experience required.
• Experience with SAP and MS Office; proficiency in Excel.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail, organization, and problem‑solving ability.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Preferences

• 5+ years of collections experience

Join a company committed to excellence, innovation, and making a difference in the medical field.

Who we are

KARL STORZ is an independent, family‑owned company headquartered in Germany’s renowned Med Tech manufacturing region. For 80 years, we’ve pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting‑edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It’s not just about the tools we create—it’s about the lives we change, together.

We provide:

• Medical / Dental / Vision including a state‑of‑the‑art wellness program and pet insurance, too!
• Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre‑reimbursement
• Fitness reimbursement of up to $200 annually
• And much more!

MA Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

KARL STORZ reserves the right to change or modify the employee’s job description whenever and as needed. Employees must comply with all applicable policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field‑based roles require hospital credentialing/health screens as a condition of employment...

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. All applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations during our recruitment process. If you need assistance or accommodation, please email us at

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