Medical Assistant​/Phlebotomist

Join to apply for the Medical Assistant / Phlebotomist role at Love.

Life
.

$27.00/hr - $30.00/hr

Love.

Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting‑edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced‑based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well‑being: the mind, body, and spirit.

Our multidisciplinary care team and board‑certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well‑being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.

This position is for Scribe / Medical Assistant / Phlebotomist. This role is heavy in scribing and patient visit preparation. The role consists of rooming patients, obtaining vital signs, up to date medications, any changes or concerns, and updated goals of the visit. This is followed by scribing for the physician during visits using a provided care plan template as well as ordering prescriptions and referrals and scheduling follow up appointments live during the visit.

The role includes support with phlebotomy when needed which includes ordering labs, drawing blood, billing, and processing labs start to finish. The role involves administrative duties such as ensuring insurance cards and medical records are uploaded, patients are scheduled appropriately, and provider’s schedule reflects correctly. Expectation of being active in patient communication via our chat or patient phone calls and follow up with patient needs in a timely manner.

The role requires a technology savvy individual for app and EMR system. This role ensures accuracy, efficiency, and compassion at every step of the patient journey, while serving as a bridge between patients, providers, labs, and administrative teams.

• Greet and verify patients in a timely manner.
• Rooming patients and providing provider with updated information such as medications, changes, and goals.
• Scribing for physician during visits using a templated care plan.
• Ordering prescriptions, referrals, and scheduling follow up appointments live during physician visits.
• Coverage for phlebotomy duties including ordering appropriate labs based on patient’s journey, venipuncture, charting on procedure, and processing labs.
• Venipuncture should regularly be obtained in 1 successful stick.
• Assist provider as needed during examinations and minor procedures if needed.
• Maintain safety, compliance, and confidentiality of patient data.
• Manage room setups, clinical inventory, and equipment quality logs.

• Schedule and reschedule patient, provider, and specialty appointments across multiple calendars. This includes scheduling follow‑up appointments live during physician visit or immediately after visits.
• Preparing for physician appointments involves ensuring most recent lab results, medical history, relevant specialty testing or screening, expert credit notes, fitness notes, updated medications/supplements, and updated goals are uploaded.
• Upload and organize patient documentation across an app as well as Athena.
• Manage insurance, billing discrepancies, and Quest lab communications.
• Coordinate referrals, medical record releases, pre‑op clearance labs, and faxes, ensuring documentation is shared with both members and providers.
• Respond promptly to patients through email, care navigator (CN) Chat, and phone. High prioritization on utilizing and managing the CN chat.
• Relay updates from providers, including results, prescription…