Front Office Supervisor

Join to apply for the Front Office Supervisor role at OTO Development
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Posted 5 days ago – be among the first 25 applicants.

OTO Development, a leading hotel development and management company, seeks a Front Office Supervisor to lead the front desk team with a guest‑forward mentality.

• Assist guests in check‑in, check‑out, and throughout their stay.
• Operate the hotel’s electronic reservation system and other computer programs, ensuring seamless workflow.
• Manage all financial transactions – credit card and cash – securely and accurately.
• Anticipate and exceed guest needs, enhancing the guest experience.
• Collaborate with team members to create a hospitable, customer‑focused environment.
• Maintain accurate reservation, payment, and daily reporting documentation.
• Adhere to hotel safety programs and emergency procedures.

• Minimum 2 years in a front‑desk or receptionist role.
• Excellent interpersonal, oral, and written communication skills.
• Problem‑solving mindset with a focus on solutions for guests.
• Ability to work well within a team.

This physically demanding role requires standing, sitting, walking, bending, lifting, and squatting for extended periods.

Little to no travel outside the property is required.

Pay scale: $15.81 – $30.94 /hour (starting at $23 /hr). Rate depends on state/market and experience.

Competitive pay and benefits, including medical, dental, vision insurance; 401(k) with company match; life insurance; tuition assistance; paid time off; paid holiday time; travel discounts; and more.

Department: Property
Employment type: Full‑time
Reports to: General Manager

OTO Development is an industry‑leading hotel development and management company. It partners with the strongest brands in hospitality, owning and operating upscale select‑service, extended‑stay, and lifestyle hotels across key U.S. markets. The company has earned multiple awards for guest service, operational excellence, community service, and revenue success.