Guest Services Agent Embassy Suites LAX South

Position: Guest Services Agent (FT) - Embassy Suites LAX South
** Job Identification:
** 226790

** Job Category:
** Guest Services, Operations, and Front Office

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* Job Schedule:

** Full time

** Salary
* * 20.00

** Equal Opportunity Employer
** EOE, including disability/vets

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our hotel's team, that's exactly what you'll do every time you come to work! As a  
** Guest Service Agent** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality b delivering memorabl experiences that make th stay for every guest.

Here's what you'll do during a typical day:

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** Deliver a warm welcome** :
Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome material or bells service assistance.

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** Supporting efficient check-out** :
Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.

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** Provide hotel and local knowledge:
** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.

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** Promote hotel services:
** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.

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** Delight our guests:
** Respond to guest request, resolve concerns with care and urgency, and effectively manage messages and communications.

** What it Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.

A passion for spreading the light and warmth of  
** Hospitality.
** Acting with  
** Integrity
* * and always doing the right thing. Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of  
** Ownership
* * and accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.