Experience Manager

Behavior Frontiers Salary Range: $80,000 - $90,000 People Experience Strategy & Solutions

• Design and execute initiatives that improve employee connection, communication, recognition, growth, and manager support.

• Partner with HR and operational leaders to address recurring employee concerns and remove barriers affecting satisfaction.

• Create targeted action plans for high-risk regions, roles, or teams based on engagement and retention data.

• Support the development of employee listening strategies, including pulse surveys, onboarding check-ins, stay interviews, and exit feedback reviews.

• Translate employee feedback into clear recommendations, owners, timelines, and measurable outcomes.

• Meet regularly with HR, Operations, Clinical, Recruiting, Training, Scheduling, and regional leadership to reviewpeoplemetrics and follow up on action plans.

• Coach managers on employee experience practices, including communication, recognition,retention conversations, and follow-through on employee concerns.

• Escalate urgent peopleexperiencerisks and recommend corrective actions when trendsindicatepotential retention or morale issues.

• Ensure leaders are accountable for agreed-upon actions that support employee satisfaction and retention goals.

• Prepare concise weekly updates for senior leadership that summarize key risks, wins, trends, and recommended next steps.

• Build andmaintaindashboards, trackers, and reporting tools that provide visibilityintoemployee experience trends.

• Use data to predict risk areas, evaluate the impact of solutions, andidentifyopportunities for continuous improvement.

• Track year-over-year improvement in retention, satisfaction, engagement, turnover, onboarding quality, and employee sentiment.

• Partner with HR systems, payroll, recruiting, and operations teams to ensurepeopledata is accurate,timely, and actionable.

• Recommend process improvements that reduce friction for employees and improve consistency across regions.

• Other duties as assigned

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Psychology, Healthcare Administration, Data Analytics, ora related field required.

• 4+ years of experience in Human Resources, employee experience, people operations, organizational development, workforce analytics, or retention-focused roles preferred.

• Prior experience owning or supporting employee retention, engagement, satisfaction, turnover reduction, or employee listening strategies strongly preferred.

• Experience creating scorecards, dashboards, action plans, and executive-ready reports using HRIS,survey,spreadsheet, or business intelligence tools.

• Experience analyzing employee lifecycle data, including onboarding, engagement, turnover, exit feedback, stay interviews, employee relations trends, training outcomes, and manager effectiveness indicators.

• Experience working in healthcare, behavioral health, ABA, multi-site operations, or a high-growth service organization preferred.

• Experience partnering with field leaders, clinical leaders, operations teams, recruiting, training, HR, and senior leadership to drive measurablepeopleoutcomes.

• Experiencefacilitatingemployee listening sessions, manager coaching conversations, focus groups, or cross-functional problem-solving meetings preferred.

• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar HR certification preferred but not required.

• Experience using OneHCM, , Power BI, Microsoft Excel, survey platforms, or similar tools to manage people data and action tracking preferred.

• Demonstrated ability to identify trends, diagnose root causes, and recommend practical solutions that improve retention and employee satisfaction.

• Strong understanding of the employee lifecycle, including recruiting handoff, onboarding, training, scheduling, manager support, career development, engagement, and exit processes.

• Ability to handle confidential employee information with discretion, professionalism, and sound judgment.

• Strong analytical skills with the ability to interpret data and translate findings into practical action plans.

• Excellent communication, facilitation, and relationship-building skills.

• Ability to influence leaders and drive accountability without relying solely on authority.

• Competitive pay with optional On-demand paychecks thru Daily Pay - get paid on your own schedule!
• 401K Plan with company…