Senior Librarian - Web Services Manager - Closes

The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University (SJSU). SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members.

It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi‑Fi connectivity, tech device lending, and multi‑lingual digital literacy programs and support.

SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.”

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit (Use the "Apply for this Job" box below). Join us to make a difference!

San José Public Library (SJPL) seeks an experienced and innovative Senior Librarian to lead its Web Services Unit and oversee the Library’s digital platforms, including the public website, online catalog, events calendar, blogs, SharePoint, and joint website with the SJSU King Library. This position plays a pivotal role in advancing the Library’s mission by delivering equitable, accessible, and user‑friendly digital services that reflect the Library’s commitment to information access, privacy, intellectual freedom, digital inclusion, and excellent public service.

As part of the Public Engagement Division, the Senior Librarian ensures SJPL’s digital presence highlights timely information, strategic initiatives, and public awareness campaigns. The Senior Librarian will also manage a team of three and collaborate with various stakeholders, vendors, and other units within the Library, to deliver seamless digital access to library resources and support.

Key Responsibilities:

Digital Platforms Management

• Oversee SJPL’s website, online catalog, and integrated digital platforms, including the Integrated Library System (ILS), Bibliocommons, Sharepoint, and related tools.
• Manage all aspects of SJPL’s web and digital infrastructure, including site architecture, design, maintenance, performance optimization, accessibility, and cybersecurity compliance.
• Ensure all web content and interfaces meet ADA, WCAG, and multilingual accessibility standards, aligning with SJPL’s values.

User Experience and Analytics

• Lead improvement of digital user experience (UX) using insights from Google Analytics, Looker Studio, and user feedback.
• Develop and implement data‑informed strategies to enhance site usability, discoverability, and patron engagement.

Technology and Innovation

• Maintain proficiency in front‑end and back‑end technologies, including HTML, CSS, JavaScript, and common CMS platforms (Drupal, Word Press).
• Support ethical evaluation and implementation of AI tools in digital library services.
• Stay current with emerging technologies, trends, and standards in library technology, UX, and digital public services.

Project and Vendor Management

• Serve as project manager and subject matter expert for SJPL web‑related initiatives. Coordinate with other SJPL units and branches.
• Manage vendor contracts and vendor relationships to ensure high‑quality service delivery and compliance with City and Library policies.
• Uphold digital privacy, accessibility, and library ethical standards across all digital platforms.

Leadership and Supervision

• Supervise and provide leadership to the Web Services…