Service Desk Technician

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
Secret Clearance Level Must Be Able to Obtain:
Secret Public Trust/Other

Required:

None Job Family:
Technical Support Services

Job Qualifications:

Skills:

Desktop Computers, Remote Support, Troubleshooting

Certifications:

None

Experience:

3 + years of related experience US Citizenship

Required:

Yes

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Answers queries by email, telephone, and instant messaging
• Identifies problems via monitoring of the Jira Service Management and Dyna Trace portals.
• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using the Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
• Routes calls to product line, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Maintains ownership of incidents from end-to-end.

Positive customer service attitude. Detailed technical problem-solving approach. Excellent interpersonal communications skills. Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation. Ability to move between work sites as required.

• Jira Service Management
• Microsoft Active Directory
• working with military organizations - preferably, Space Force

Technical Training, Certification(s) or Degree, 3+ years of experience

Ability to obtain an Interim Secret Clearance within 3 months of hire Secret Security Clearance preferred Information Assurance Level II Certification (Security+)

Onsite at LAAFB (Los Angeles, CA)

Up to 10%

The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10% Telecommuting Options:
Onsite

Work Location:

USA CA El Segundo Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and…