Senior IT Systems Analyst

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
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Sound interesting? Read on for more details!

The Senior IT Systems Analyst supports the design, implementation, and ongoing optimization of business systems, with a primary focus on Salesforce. This role partners with business stakeholders and IT teams to evaluate needs, develop system solutions, manage enhancements, and provide ongoing technical support.

• Triage incoming system tickets, prioritize requests based on urgency and impact, and manage assigned tickets through resolution.
• Partner with business stakeholders, developers, and project teams to identify system needs and improve existing applications and workflows.
• Design and implement Salesforce enhancements and other system solutions, including requirements, timelines, and implementation considerations.
• Test system changes and enhancements to ensure functionality, security, and alignment with business requirements.
• Maintain clear system documentation, ticket updates, and implementation records to support ongoing maintenance and future enhancements.
• Provide troubleshooting and technical support for Salesforce and other business systems, escalating complex issues as appropriate.
• Train and support users on system functionality, enhancements, and processes.

This is a hybrid position, coming into the El Segundo office 1x per month.

Please note that this is a temporary position.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of Salesforce Developer and/or Administrator experience.
• Experience supporting system design, implementation, enhancements, and troubleshooting.
• Experience with project management and technical support.
• Strong understanding of IT systems, infrastructure, and technology best practices.

• Salesforce administration and development
• Systems analysis and solution design
• Ticket management and troubleshooting
• System testing and documentation
• Project coordination and implementation
• Technical problem-solving
• Stakeholder communication
• User training and support
• IT compliance and security awareness

Learn more about 24 Hour Home Care's benefits for temporary employees here !

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal…