Director, Business Systems

The Director, Business Systems leads the Business Systems function across Square Enix West, ensuring that enterprise applications are reliable, secure, cost-effective and aligned with business priorities.

The role is accountable for the strategy, governance and operation of systems supporting Finance, Sales Operations, eCommerce, Compliance and other business-critical functions. It leads a specialist team and oversees application services, suppliers, budgets, controls, continuous improvement and the transition of new capabilities into sustainable operational support.

Working closely with senior business and technology stakeholders, the Director translates business priorities into a practical systems roadmap and ensures that risks, constraints and investment requirements are clearly understood. The role is based in Los Angeles and works across a geographically distributed Square Enix West environment.

• Lead, coach and develop the Business Systems team, establishing clear objectives, accountabilities and development plans.
• Build trusted relationships with senior stakeholders across Finance, Sales Operations, eCommerce, HR, Legal, Compliance and IT.
• Represent Business Systems in planning, prioritization and investment discussions.
• Strengthen team resilience through documentation, knowledge sharing, succession planning and cross-training.

• Own the Business Systems roadmap and prioritization process, balancing operational, compliance and strategic demand.
• Identify opportunities to simplify processes, improve service quality and reduce manual effort through platform optimization, automation, workflow and AI.
• Evaluate applications and operating models, recommending investment, consolidation or replacement where appropriate.
• Maintain a prioritized improvement backlog aligned with measurable business outcomes.

• Provide executive ownership and governance of the Business Systems application portfolio.
• Ensure supported platforms are stable, secure, supportable and appropriately integrated.
• Oversee application lifecycle management, upgrades, releases, service arrangements and operational support.
• Ensure projects and new platforms transition successfully into sustainable support models.
• Provide oversight of solution designs and supplier recommendations, maintaining focus on business outcomes and long‑term supportability.

The portfolio includes ERP, sales processing, financial applications, EDI, integration platforms, tax and e‑invoicing solutions, including Unit4 ERP, Microsoft Dynamics and Pega. The portfolio may evolve as business requirements and technology platforms change.

• Ensure Business Systems operates within established technology, security, privacy and control frameworks.
• Maintain effective change, testing, release, documentation and approval processes.
• Support ITGC, JSOX, audit and other compliance requirements relating to business applications.
• Identify and manage application, data, integration, supplier and operational risks.
• Work with Finance, Internal Audit, Compliance, Privacy, Information Security and external auditors as required.

• Own relationships with software vendors, implementation partners and outsourced service providers.
• Govern service performance, contractual commitments, commercial discussions and escalations.
• Manage multi‑million‑dollar operational, supplier and project expenditure, including forecasting and cost control.
• Ensure external partners provide value for money while building internal knowledge and reducing avoidable dependency.
• Support…