Desktop Support Associate

Title:

Desktop Support Associate

Location:

El Segundo, CA

Job Type: Contract

Compensation: $30 - $38.73/hr

Industry: Financial Services

Schedule:

8:00 AM - 5:00 PM

We are seeking a Desktop Support Associate on behalf of our client, a large organization in the financial services industry. This role provides hands-on technical support to end users in a corporate environment and will be based fully onsite in El Segundo, CA. The ideal candidate combines strong desktop support experience with excellent customer service and communication skills. Technical expertise is important, but the ability to clearly communicate with users, troubleshoot issues professionally, and provide a positive support experience is a top priority.

This position will primarily support a Windows 11 environment and will also provide executive/VIP support and assistance with Poly video conferencing technology.

• Image, configure, deploy, and set up Windows workstations using enterprise management tools such as SCCM and MDT.
• Deploy applications, software updates, patches, and workstation configurations.
• Provide Level 2 troubleshooting and break/fix support for desktops, laptops, mobile devices, applications, network connectivity, remote access, and messaging services.
• Diagnose and resolve hardware, software, and connectivity issues for end users.
• Provide professional, high-touch technical support to executives and VIP users.
• Support Poly video conferencing systems and other collaboration and A/V technologies.
• Track hardware assets and maintain accurate inventory records.
• Support endpoint security technologies, including antivirus, anti-malware, device encryption, and data backup solutions.
• Assist with Windows upgrades, browser updates, application deployments, patch releases, and other workstation initiatives.
• Perform basic network troubleshooting, including port testing, shared drive troubleshooting, and connectivity support.
• Manage support tickets and service-level expectations using Service Now or similar incident management platforms.
• Administer user permissions and passwords within systems such as Microsoft Active Directory and Exchange.
• Respond to, track, and document incidents within assigned areas of responsibility.
• Document workstation configuration standards, processes, and technical best practices.
• Manage onsite IT logistics, including inventory organization, storage, shipping, and receiving.
• Provide clear technical guidance and education to users with varying levels of technical knowledge.
• Collaborate with Help Desk, desktop support, infrastructure, and business teams to resolve incidents and service requests.
• Help identify opportunities to improve support processes and technical solutions.
• Provide occasional Level 1 support during high-demand periods, major incidents, outages, or enterprise-wide deployments.

• Strong customer service mindset with a demonstrated ability to provide patient, professional, and responsive end-user support.
• 5+ years of experience deploying, maintaining, optimizing, and troubleshooting Windows-based workstations in a corporate environment.
• 5+ years of onsite and remote desktop support experience within a medium-to-large organization.
• Strong experience supporting Windows 10 and Windows 11 environments.
• Experience supporting Microsoft Office applications and other common enterprise desktop software.
• Experience with workstation imaging, software deployment, and endpoint management tools such as SCCM and MDT.
• Experience supporting wired and wireless networks, VPN connectivity, Wi-Fi, security tokens, and other remote-access technologies.
• Experience supporting collaboration, web conferencing, video conferencing, and A/V technologies.
• Experience troubleshooting common enterprise…