Desktop Support Associate

Kforce has a client that is seeking a Desktop Support Associate to join their team in El Segundo, CA.

• Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT
• Hardware asset tracking & reporting
• Other technical configuration, support & administrative tasks as assigned
• Level 2 Technical (-Break/Fix-) support
• Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
• Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
• Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
• Support ticket & SLA management using common enterprise tools such as Service Now, Remedy, etc.
• General user community technology guidance, recommendations & education
• Application deployment using common enterprise tools
• End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
• Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
• Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
• Incident management, including response, tracking & reporting for areas of responsibility
• Document workstation configuration standards, processes & best practices
• Manage local site logistics including storage room, organizing inventory, shipping and receiving

• Information Services related college degree preferred, but not required
• Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
• 5+ years of deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment
• 5+ years of providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
• 5+ years of providing support for Windows 10 and Windows 11;
  Windows Server experience a plus
• 5+ years of providing support for MS Office and all major component applications
• 5+ years of providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
• 5+ years of providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
• 5+ years of providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations
• Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
• Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools
• Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration;
  Basic file & print server configuration/administration a plus
• Familiarity with a range of ticket/incident management systems, specifically Service…