Desktop Support

location:
El Segundo, California

job type:
Contract

salary: $25 – 33 per hour

work hours: 9am to 5pm

education:
No Degree Required

• Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.

• Application deployment using common enterprise tools

• Hardware asset tracking & reporting

• End-user security/protection application support (virmalware removal, hard-drive back-up, hard-drive encryption configuration, etc.)

• Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)

• Other technical configuration, support & administrative tasks as assigned

• Level 2 Technical (“Break/Fix”) Support

• Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites

• Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)

• Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)

• Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

• Support ticket & SLA management using common enterprise tools such as Service Now, Remedy, etc.

• General user community technology guidance, recommendations & education

• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)

• Incident management, including response, tracking & reporting for areas of responsibility

• Document workstation configuration standards, processes & best-practices

• Manage local site logistics including storage room, organizing inventory, shipping and receiving

• Ability to lift up to 50 pounds

• Able to sit or stand for extended periods of time

• Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests

• Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices

• Ongoing process/solution analysis and improvement

• Professional training/certifications related to areas of responsibility (e.g. CompTIA A Network , MCITP, MCSA, MCTS, etc.)

• Information Services related college degree preferred, but not required

• 5 years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.

• 5 years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)

• Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)

• 5 years providing support for Windows 10, Windows 11. Windows Server experience a plus.

• 5 years providing support for MS Office and all major component applications.

• 5 years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)

• 5 years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)

• 5 years providing on site & remote…